RemoteState
New member
Trying to plan ahead instead of only focusing on the build phase.
We're close to signing with a team for healthcare app development services and the contract mostly covers the build itself. Post launch support is mentioned but pretty vaguely, and I'm not sure what a normal support arrangement is supposed to look like once the app is actually live with real patients.
Never been through this before so want to know what to push for.
Things I'm unclear on:
- What ongoing support should realistically be included versus billed separately later
- How quickly a team should respond if something breaks once patients start using it