John Brown
Member
Conduent appoints Harsha Agadi as CEO , marking a strategic leadership transition aimed at accelerating the company's digital growth agenda, strengthening client services outcomes, and advancing technology-driven innovation across its global business operations. The appointment emphasizes Conduent's focus on scaling digital capabilities while enhancing efficiency, resilience, and long-term value for customers and shareholders.
Harsha Agadi brings deep experience in enterprise services, digital transformation, and operational leadership, positioning him to guide Conduent through an evolving market where automation, analytics, and AI-enabled platforms are reshaping how deliver mission-critical services.
Leadership transition aligned with long-term strategy
Conduent's board highlights that the CEO director reflects a deliberate move to align leadership with the company's transformation priorities. As organizations across healthcare, government, transportation, and commercial sectors modernize operations, Conduent aims to expand its role as a trusted partner delivering secure, scalable, and digitally enabled solutions.Agadi's mandate includes sharpening execution, accelerating innovation cycles, and reinforcing a customer-first operating model that supports measurable performance improvements for clients.
Harsha Agadi's background and leadership strengths
Harsha Agadi is recognized for leading complex global organizations through periods of change, with a track record of improving profitability, modernizing technology stacks, and building high-performing teams. His experience spans digital platforms, process optimization, and growth-oriented transformations skills that align closely with Conduent's strategic roadmap.Under his leadership, Conduent is expected to further integrate advanced analytics, automation, and cloud-based delivery models to help clients streamline operations and improve service outcomes.
Accelerating digital and AI-driven services
A central focus of Agadi's tenure will be accelerating Conduent's digital and AI initiatives. The company continues to invest in intelligent automation, data-driven insights, and secure digital platforms that enable clients to modernize legacy processes while maintaining reliability and compliance.By expanding these capabilities, Conduent aims to help customers reduce operational friction, enhance citizen and customer experiences, and respond faster to changing regulatory and market demands.
Strengthening customer and partner relationships
Conduent's leadership change also deepens engagement with customers and ecosystem partners. Agadi is expected to prioritize collaboration, ensuring that Conduent's solutions evolve in step with client needs across industries such as public services, healthcare administration, and transportation management.This approach supports Conduent's goal of becoming a long-term digital transformation partner rather than a traditional services provider.
Board confidence and organizational continuity
The board expressed strong confidence in Agadi's ability to execute the company's strategy while maintaining operational continuity. Existing leadership teams remain in place to support a smooth transition, ensuring stability for employees, customers, and partners.This balance of continuity and fresh perspective is designed to help Conduent sustain momentum while unlocking new growth opportunities.
What this means for Conduent's future
With Harsha Agadi at the helm, Conduent is positioning itself for a new chapter focused on innovation-led growth, disciplined execution, and customer value creation. The company plans to build on its core strengths while investing in next-generation digital capabilities that support scalable, resilient, and secure service delivery.As digital transformation continues to redefine enterprise services, Conduent's leadership transition signals a clear commitment to staying ahead of market shifts and delivering measurable outcomes in an increasingly digital world.
CXO Insiders is a platform for C-suite leaders, offering expert insights, industry trends, and strategic guidance. It covers leadership, technology, marketing, HR and operations to support executive decision-making.
Read related news - https://cxoinsiders.com/jones-appoints-paul-szemerenyi-as-ceo/