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Calix, Inc. has named the winners of the 15th annual Calix Customer Innovations Awards 2026, unveiling the honorees at its yearly innovation and customer success conference. The awards celebrate service providers that deliver measurable results in subscriber experience, network operations, and market expansion.
Every winner runs on the Calix One™ platform with SmartLife™ managed services, backed by hands-on support from Calix Success™. With this combination, the providers have simplified operations, set their subscriber experiences apart, and entered new markets. Their results show that broadband providers of any size can lower costs, grow revenue, strengthen loyalty, and compete effectively.
Nancy Tichbon, chief customer officer at Calix, said the winners show what becomes possible when innovation starts with customer needs. She congratulated them on the impact they are having on their subscribers, businesses, and communities.
Calix continues to build out its AI-native platform. It is expanding the Calix Agent Workforce™ and its intelligent workflows, and adding AI-powered experiences to the customizable CommandIQ® mobile app. The winning providers are well placed to build on this momentum, since their investments in subscriber insights, operational excellence, and differentiated services are already driving growth.
Champion for Success Award: Roxane Prieb, SC. Prieb moved from network operations center technician to customer experience manager at SC. Along the way she completed dozens of Calix University learning experiences. She also works with peers in the Calix Community and brings new ideas back to her team.
Collins Marketing Innovation Award: GigaBeam Networks. In a single year, GigaBeam grew top-tier package adoption by 460% and average revenue per user (ARPU) by 16%. Its strategy was built on a subscriber loyalty study from Calix Business Insights. The study leads to persona-based managed Wi-Fi packages and community-focused messaging. Mobile app adoption rose 103%, which also lifted subscriber engagement.
Customer Innovations Award: AcenTek. AcenTek rebuilds its network around a resilient, high-capacity 100 Gbps backbone using Calix Intelligent Access appliances. The upgrade lets it operate more proactively and respond faster to service-impacting events, which improves the subscriber experience.
New Market Innovation Award: Blue Stream Fiber. Blue Stream has more than tripled its initial monthly multi deploymentfamilys since launch, and the pace is still growing. It uses SmartMDU™ for secure network segmentation and move-in-ready resident onboarding. Repeatable deployment also gave it property-wide visibility practices and local operational support. Resident satisfaction reached 4.99 out of 5.
Subscriber Experience Loyalty Excellence Award: Clearwave. Clearwave cut outage-related calls by 52% and raised its Net Promoter Score℠ (NPS®) by 20 points. Subscribers are now informed of outages and restorations automatically, so they don't need to call. Simplified provisioning means 95% of orders activate without manual intervention, and installations finish two days sooner.
Subscriber Experience Excellence Onboarding Award: Brightspeed. Brightspeed reduced first-week support calls by 75% through proactive engagement. Monitoring helps it identify new subscribers and give them early support, so issues get fixed before they turn into calls. The program is now expanding to two more markets.
Sustainability Innovation Award: Mosaic Technologies. Mosaic lowered its power cost per subscriber by 65% while growing its subscriber base by 90%. Network modernization also cut total central-office power expenses by 33%. Meanwhile, it extends fiber to thousands of subscribers in rural Wisconsin, giving previously unserved and underserved homes and businesses the connectivity to work remotely.
Tichbon noted that there is no single formula for customer success, because every provider, community, and subscriber is different. In her view, success starts with understanding what matters most and bringing together the right people, insights, and technology. Calix One and Calix Success are designed to help providers turn that understanding into measurable results.
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Every winner runs on the Calix One™ platform with SmartLife™ managed services, backed by hands-on support from Calix Success™. With this combination, the providers have simplified operations, set their subscriber experiences apart, and entered new markets. Their results show that broadband providers of any size can lower costs, grow revenue, strengthen loyalty, and compete effectively.
Nancy Tichbon, chief customer officer at Calix, said the winners show what becomes possible when innovation starts with customer needs. She congratulated them on the impact they are having on their subscribers, businesses, and communities.
Calix continues to build out its AI-native platform. It is expanding the Calix Agent Workforce™ and its intelligent workflows, and adding AI-powered experiences to the customizable CommandIQ® mobile app. The winning providers are well placed to build on this momentum, since their investments in subscriber insights, operational excellence, and differentiated services are already driving growth.
Calix Customer Innovations Awards 2026: Winners and Results
AI Innovation Award: RTC Networks. RTC Networks began preparing for AI-led growth over the next five years by cleaning up its data and optimizing its services. It then adopted Agent Workforce knowledge support, which speeds up responses to customer-care inquiries and helps train new hires. This sets the stage for AI across Marketing, Support, and Operations.Champion for Success Award: Roxane Prieb, SC. Prieb moved from network operations center technician to customer experience manager at SC. Along the way she completed dozens of Calix University learning experiences. She also works with peers in the Calix Community and brings new ideas back to her team.
Collins Marketing Innovation Award: GigaBeam Networks. In a single year, GigaBeam grew top-tier package adoption by 460% and average revenue per user (ARPU) by 16%. Its strategy was built on a subscriber loyalty study from Calix Business Insights. The study leads to persona-based managed Wi-Fi packages and community-focused messaging. Mobile app adoption rose 103%, which also lifted subscriber engagement.
Customer Innovations Award: AcenTek. AcenTek rebuilds its network around a resilient, high-capacity 100 Gbps backbone using Calix Intelligent Access appliances. The upgrade lets it operate more proactively and respond faster to service-impacting events, which improves the subscriber experience.
New Market Innovation Award: Blue Stream Fiber. Blue Stream has more than tripled its initial monthly multi deploymentfamilys since launch, and the pace is still growing. It uses SmartMDU™ for secure network segmentation and move-in-ready resident onboarding. Repeatable deployment also gave it property-wide visibility practices and local operational support. Resident satisfaction reached 4.99 out of 5.
Subscriber Experience Loyalty Excellence Award: Clearwave. Clearwave cut outage-related calls by 52% and raised its Net Promoter Score℠ (NPS®) by 20 points. Subscribers are now informed of outages and restorations automatically, so they don't need to call. Simplified provisioning means 95% of orders activate without manual intervention, and installations finish two days sooner.
Subscriber Experience Excellence Onboarding Award: Brightspeed. Brightspeed reduced first-week support calls by 75% through proactive engagement. Monitoring helps it identify new subscribers and give them early support, so issues get fixed before they turn into calls. The program is now expanding to two more markets.
Sustainability Innovation Award: Mosaic Technologies. Mosaic lowered its power cost per subscriber by 65% while growing its subscriber base by 90%. Network modernization also cut total central-office power expenses by 33%. Meanwhile, it extends fiber to thousands of subscribers in rural Wisconsin, giving previously unserved and underserved homes and businesses the connectivity to work remotely.
How Calix Success and Business Insights Support Providers
Calix Success providers help turn subscriber insights and technology investments into business results through expert guidance, education, and proven best practices. Calix Business Insights combines subscriber feedback with operational data, and providers use it to shape their packaging, pricing, and service delivery.Tichbon noted that there is no single formula for customer success, because every provider, community, and subscriber is different. In her view, success starts with understanding what matters most and bringing together the right people, insights, and technology. Calix One and Calix Success are designed to help providers turn that understanding into measurable results.
Discover RevTech News for the latest updates on financial innovation and revenue-driven technology.
Read related news -
https://revtech-news.com/lytx-wastevision-ai-add-overflow-detection-to-fleets/
Read full news -
https://revtech-news.com/calix-customer-innovations-awards-2026-winners-announced/
Stay updated with RevTech News for the latest innovations in Human Resources technology and expert insights from industry leaders. Please click below link https://revtech-news.com/