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NEW QUESTION 34
You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?
Explanation:
Place at Top-Select this option to place the answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
NEW QUESTION 35
Which two statements are true about the Connect Common Object Model? (Choose two.)
Explanation:
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject. Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.
NEW QUESTION 36
What is the purpose of an SLA in Knowledge base?
Explanation:
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
Reference:
docs.oracle.com
NEW QUESTION 37
You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under "Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)
Explanation:
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
Reference:
NEW QUESTION 38
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
Explanation:
An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in a scheduled report meets the exception criteria.
Reference:
docs.oracle.com
NEW QUESTION 39
......
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NEW QUESTION 34
You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?
- A. Historical usefulness
- B. Place at First
- C. Fix First
- D. Place at Top
- E. Fixed at Top
Explanation:
Place at Top-Select this option to place the answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
NEW QUESTION 35
Which two statements are true about the Connect Common Object Model? (Choose two.)
- A. Primary objects have only independent life cycles.
- B. Primary objects contain either primitive data types or sub-objects.
- C. An array object is a collection of primary objects.
- D. Sub-objects contain only primitive data types.
- E. CRUD operations can be performed on sub-objects only through their parent primary object.
Explanation:
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject. Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.
NEW QUESTION 36
What is the purpose of an SLA in Knowledge base?
- A. to provide access to the answers based on the customer service level agreement matching the answers' access level
- B. to group and refine related answers based on the product and the service level
- C. to rank customers based on the number of answers posted in a forum based on the service level
- D. to give permission to users to add questions in a forum based on the service level
Explanation:
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
Reference:
Oracle Cloud Applications
docs.oracle.com
NEW QUESTION 37
You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under "Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)
- A. Block irrelevant answers from learned links.
- B. Delete irrelevant answers from sibling answers.
- C. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
- D. Remove Related Answer Widget from the Customer Portal.
- E. Remove irrelevant answers from manually related answers.
Explanation:
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
Reference:
Đang tải…
www.oracle.com
NEW QUESTION 38
You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?
- A. Data exception
- B. Conditional formatting
- C. Docked filters
- D. Conditional linking
Explanation:
An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in a scheduled report meets the exception criteria.
Reference:
Oracle Cloud Applications
docs.oracle.com
NEW QUESTION 39
......