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Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
Explanation:
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
NEW QUESTION 31
Which two statements are true about exporting report data? (Choose two.)
NEW QUESTION 32
What are the standard status types for answers?
Explanation:
The status of an answer that determines whether it can be viewed by customers. The default answer status types are Public and Private.
Reference:
NEW QUESTION 33
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
Explanation:
You can manage the following tasks through the bulk update feature.
Reference:
NEW QUESTION 34
What is the purpose of an SLA in Knowledge base?
Explanation:
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
Reference:
docs.oracle.com
NEW QUESTION 35
......
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NEW QUESTION 30Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. Request Review
- B. Archived Request
- C. All Requests
- D. Active Request
Explanation:
You can filter the Manage Tuning Request list to display only active requests or only archived requests.
At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45
NEW QUESTION 31
Which two statements are true about exporting report data? (Choose two.)
- A. It can be exported in XML format.
- B. It can be exported as a Word doc.
- C. It can be exported using only absolute HTML layouts.
- D. It can be exported only as an .xlsx Excel file.
- E. It can be exported to a character-delimited file.
- F. It can be exported in PDF format.
NEW QUESTION 32
What are the standard status types for answers?
- A. Published, Proposed
- B. Private, Public
- C. Private, Published, Proposed, Review
- D. Public, Proposed
Explanation:
The status of an answer that determines whether it can be viewed by customers. The default answer status types are Public and Private.
Reference:
Đang tải…
docs.oracle.com
NEW QUESTION 33
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
- A. It cannot change product/category of articles.
- B. It can change views of articles.
- C. It cannot delete articles from the Content Type.
- D. It can request translations of articles.
- E. It can publish and un-publish articles.
- F. It cannot change the owner of articles.
Explanation:
You can manage the following tasks through the bulk update feature.
Reference:
Đang tải…
docs.oracle.com
NEW QUESTION 34
What is the purpose of an SLA in Knowledge base?
- A. to give permission to users to add questions in a forum based on the service level
- B. to rank customers based on the number of answers posted in a forum based on the service level
- C. to provide access to the answers based on the customer service level agreement matching the answers' access level
- D. to group and refine related answers based on the product and the service level
Explanation:
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
Reference:
Oracle Cloud Applications
docs.oracle.com
NEW QUESTION 35
......