John Brown
Member
United Rentals scales Manual Assist AI with AWS as part of a broad effort to integrate generative AI into field service and equipment support, rolling out the web-based application across its technician workforce to speed diagnostics and reduce equipment downtime.
Built in collaboration with Amazon Web Services (AWS), the Manual Assist AI tool now supports over 4,000 monthly users, giving service teams rapid access to manufacturer manuals, smart procedural summaries, and targeted technical guidance whether they're in the shop or out on a jobsites.
What Manual Assist AI Does and How It Works
- Instant access to critical information: Manual Assist AI delivers on-demand access to thousands of equipment manuals, helping technicians quickly locate the right reference materials based on the issue at hand.
- Faster troubleshooting: The application uses AWS scalable cloud infrastructure and generative AI services such as Amazon Bedrock and Amazon OpenSearch to summarize procedures and highlight the most relevant content speeding repair decisions and lowering equipment idle time.
- Improved service consistency: With intuitive search and structured insights, technicians can diagnose and resolve problems more consistently both in the field and back at service centers improving overall fleet utilization.
Why This Matters for Field Service and Fleet Operations
The scaled deployment of Manual Assist AI reflects United Rentals' broader Worksite Performance Solutions™ innovation strategy, which aims to embed digital tools, advanced analytics and AI into everyday workflows that support customers and internal teams.In practical terms, giving technicians instant AI-assisted insights translates to less time spent hunting through bulky PDF manuals or legacy information systems and more time actively repairing and returning equipment to productive use. This can shorten equipment downtime, strengthen customer satisfaction, and improve overall site productivity.
The Role of AWS in Scaling AI for Service Teams
By leveraging AWS's cloud and AI services, United Rentals ensures that Manual Assist AI can scale efficiently to support thousands of users with secure, high-performance access. Integration with services like Amazon Bedrock and Amazon OpenSearch offers the flexibility and generative capabilities needed to drive intelligent search and summarization features, even as usage grows and new data sets are added.From AWS's perspective, tools like Manual Assist AI show how cloud-based AI can have a meaningful impact across industries particularly when it comes to streamlining workflows that rely on manual research and interpretation.
Looking Ahead
United Rentals plans to continue evolving its digital and AI toolkit as part of its long-term technology investment plan. As Manual Assist AI usage climbs and new capabilities are added, the company expects further gains in technical productivity and service reliability strengthening both internal operations and customer outcomes in the increasingly competitive equipment rental sector.Discover IT Tech News for the latest updates on IT advancements and AI innovations.
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