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NEW QUESTION 25
A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing.
Users must be able to navigate to the charts from anywhere within the Customer Service workspace.
You need to add the Power BI information to the Customer Service workspace app.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Navigate to the maker portal and create a new solution.
2 - Select Add Existing and then select Dasbhoard.
3 - Select Power BI Report for type. Enter the Power BI workspace and Power BI report values.
4 - Edit the sitemap, add a new subarea, and add the Power BI page information to the properties of the subarea
5 - Save and publish the customization
Reference:
NEW QUESTION 26
You are a Dynamics 365 for Customer Service administrator.
Your company provides standard support contracts for 20 hours of email support. Phone is offered as a premium service in allotments of 10 incidents.
You need to set up an entitlement template for the standard support.
What should you configure?
NEW QUESTION 27
You pick a case from a queue.
You determine that you cannot resolve the case, and plan to release the case back to the queue.
What effect does releasing the case to the queue have on record ownership?
Explanation:
NEW QUESTION 28
You are configuring a queue in Omnichannel for Customer Service for a call center.
You need to complete the queue configuration using the minimal number of actions.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Explanation:
Reference:
NEW QUESTION 29
......
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Microsoft - MB-230 –High-quality New Exam Preparation
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NEW QUESTION 25
A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing.
Users must be able to navigate to the charts from anywhere within the Customer Service workspace.
You need to add the Power BI information to the Customer Service workspace app.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Navigate to the maker portal and create a new solution.
2 - Select Add Existing and then select Dasbhoard.
3 - Select Power BI Report for type. Enter the Power BI workspace and Power BI report values.
4 - Edit the sitemap, add a new subarea, and add the Power BI page information to the properties of the subarea
5 - Save and publish the customization
Reference:
Đang tải…
docs.microsoft.com
NEW QUESTION 26
You are a Dynamics 365 for Customer Service administrator.
Your company provides standard support contracts for 20 hours of email support. Phone is offered as a premium service in allotments of 10 incidents.
You need to set up an entitlement template for the standard support.
What should you configure?
- A. Set the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Email.
Set the value of the Total terms field to 10.
Add the Phone option. Set the value of the Total Terms field to 10. - B. Set the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Email. Set the value of the Total terms field to 20. - C. Set the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Email. Set the value of the Total terms field to 0.
Add the Phone option.
Set the value of the Total Terms field to 10. - D. Set the value of the Total terms field for an entitlement to 20.
Set the entitlement channel option to Phone.
Set the value of the Total terms value to 20.
NEW QUESTION 27
You pick a case from a queue.
You determine that you cannot resolve the case, and plan to release the case back to the queue.
What effect does releasing the case to the queue have on record ownership?
- A. Ownership is reverted to the previous owner.
- B. Ownership of the record is assigned to the queue owner.
- C. Ownership is assigned based on the current routing rule.
- D. Ownership remains unchanged.
Explanation:
Đang tải…
carldesouza.com
NEW QUESTION 28
You are configuring a queue in Omnichannel for Customer Service for a call center.
You need to complete the queue configuration using the minimal number of actions.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set the record creation and update rules for the queue
- B. Set the queue priority for the queue
- C. Configure the mailbox for the queue
- D. Enable the queue for auto work distribution
Explanation:
Reference:
Đang tải…
docs.microsoft.com
NEW QUESTION 29
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