Introduction
One of the most surprising foreigner who came to Japan is "amazing delivery service". The product which I ordered in the morning arrives in the evening, and it is surely accepted even when it is absent, and the experience experience without the trouble is provided as natural. Why is Japanese delivery service so excellent? There are many factors, such as a system that has been cultivated for many years, a delicate service spirit, and technological innovation.
1.Dense network and delivery efficiency
1.1 the gathering base in Japan
Japan's distributors are mainly leading three major companies (Yamato transport, Sagawa express, and Japan Post), and the city of the whole country, as well as to the remote island and the mountain village, are gathering and gathering bases. For example, Yamato transport has about 25000 business offices and collection centers, and optimizes delivery routes at the shortest distance. This dense network supports speedup and authenticity.
1.2 degrees flexible flexibility
In Japan's delivery service, it is possible to specify a minute time zone such as "
アダルトグッズ", "1 o'clock to 5 o'clock" and "evening time 5 o'clock to 8 o'clock". Especially, it is very convenient to be able to carry out the delivery suitable for the return time while the number of families of the two offices increases. In addition, some vendors offer services such as "delivery for the day" and "delivery in the next morning", and can be used even in urgent goods.
2.Customer-oriented and attentive service
2.1 countermeasures against absence
One of the most popular functions of Japanese delivery is "correspondence in absence". In case of absence, the deliverer provides multiple choices, such as storage in a delivery box, deposit to neighbors and transfer to the nearest convenience store. You can also check the delivery status in the app and specify the time of redelivery, and respond to the needs of the customer.
2.2 safety management
Items such as food and precision equipment are required for special management. The delivery worker understands the nature of the goods, carries it carefully, and prevents any damage and quality deterioration. In addition, the delivery process tracking system is complete, and the customer can confirm the position of the product at any time, and there is a sense of security.
3. Improvement of quality by technological innovation
3.1 efficiency improvement by digitization
In recent years, Japanese delivery companies have innovated the delivery
寝バック by introducing AI and IOT technology. For example, AI optimizes delivery routes in real time, and experiments on delivery Island delivery by drones. Moreover, because of the advance of digitization such as the order from sumahopuri and the receipt by the electronic certificate, the trouble is saved, and the error rate is drastically reduced.
3.2 environmental conscious measures
It is characterized by the introduction of eco cars, recycling of packing materials, and efficient operation of delivery cars. As the customer is able to take care of the global environment while using the delivery plan, the social value also increases. Such sustainable service development has strengthened the competitiveness of Japan's delivery industry.
Conclusion
Because Japan's delivery service is "terrible", three of the dense network, the customer service, the fine service and the technological innovation are united. This service reflects the sense of values of "Japanese people", "consideration for others", "importance of quality", and so on. With the evolution of technology, we can expect more convenient and secure delivery service.
