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Market Overview
The global healthcare BPO market size was valued at USD 32.6 Billion in 2024 and is forecast to grow to USD 60.5 Billion by 2033. This reflects a CAGR of 7.12% during the forecast period from 2025 to 2033. The market growth is driven by the growing need to reduce workload and operational costs, the rising prevalence of chronic diseases, and increasing adoption among healthcare facilities to boost profit margins. Learn more on the Healthcare BPO Market
Study Assumption Years
Healthcare BPO Market Key Takeaways
Sample Request Link: https://www.imarcgroup.com/healthcare-bpo-market/requestsample
Market Growth Factors
The healthcare BPO market is propelled by the growing emphasis on enhancing patient safety and health. Healthcare BPOs help reduce the workload on staff by managing non-core activities, enabling better focus on patient care. For instance, in 2022, hospital admissions in the United States exceeded 33.7 million, and the global inpatient care market is projected to reach US$2.37 Trillion by 2024. Additionally, healthcare infrastructure expansion, such as India planning around 2,500 new hospitals by 2024, is driving increased adoption of healthcare BPO services.
Revenue cycle management (RCM) is increasingly critical for maintaining financial stability in healthcare systems. RCM tracks financial transactions from patient appointments to final payments, ensuring high-quality care delivery while stabilizing finances. Strategic acquisitions, like CPSI's acquisition of Healthcare Resource Group Inc. in March 2022, bolster service offerings and market position. The growing use of RCM solutions to streamline billing, payment, and electronic health record functions is a key catalyst for market growth.
The integration of artificial intelligence (AI) in healthcare BPO is enhancing operational efficiency. AI supports workflow automation, representative assistance, and data administration, providing predictive insights. The global AI industry was valued at nearly US$60 Billion in 2021, with forecasts predicting growth to US$422.37 Billion by 2028. AI-powered communication tools, such as chatbots and IVR systems, improve healthcare interactions and billing processes. A significant majority of health centers (75%) amplified disease control capabilities, while 90% reported reduced staff exhaustion due to AI adoption. These advantages position AI-driven solutions as a major growth factor for the healthcare BPO market.
Market Segmentation
Breakup by Payer Service:
Startup by Provider Service:
Breakup by Pharmaceutical Service:
Regional Insights
North America, including the United States and Canada, is the largest market for healthcare BPO. The region features a rapidly expanding healthcare system encompassing pharmaceutical companies, medical equipment manufacturers, and care facilities. This sector depends on specialized professionals managing these operations, significantly driving market growth. Government initiatives, such as the US Department of HHS awarding nearly US$55 Million in February 2022 to enhance virtual care access for underserved populations, further stimulate the market.
Recent Developments & News
Key Players
If you require any specific information that is not covered currently within the scope of the report, we will provide the same as a part of the customization.
Request for customization: https://www.imarcgroup.com/request?type=report&id=5135&flag=E
About Us
IMARC Group is a global management consulting firm that helps the world's most ambitious changemakers to create a lasting impact. The company provides a comprehensive suite of market entry and expansion services. IMARC offerings include thorough market assessment, considerations studies, company incorporation assistance, factory setup support, regulatory approvals and licensing navigation, branding, marketing and sales strategies, competitive landscape and benchmarking analyses, pricing and cost research, and procurement research.
Contact Us
IMARC Group
134 N 4th St. Brooklyn, NY 11249, USA
Email: sales@imarcgroup.com
Tel No: (D) +91 120 433 0800
United States: +1-201971-6302
The global healthcare BPO market size was valued at USD 32.6 Billion in 2024 and is forecast to grow to USD 60.5 Billion by 2033. This reflects a CAGR of 7.12% during the forecast period from 2025 to 2033. The market growth is driven by the growing need to reduce workload and operational costs, the rising prevalence of chronic diseases, and increasing adoption among healthcare facilities to boost profit margins. Learn more on the Healthcare BPO Market
Study Assumption Years
- Base Year: 2024
- Historical Year/Period: 2019-2024
- Forecast Year/Period: 2025-2033
Healthcare BPO Market Key Takeaways
- The global healthcare BPO market size reached USD 32.6 Billion in 2024.
- The expected CAGR for the market during 2025-2033 is 7.12%.
- The forecast period for market growth extends from 2025 to 2033.
- Major growth drivers include an increased focus on enhancing patient safety and health.
- The rising prevalence of infectious diseases and increased hospital admissions significantly contribute to market demand.
- The emergence of AI and machine learning tools is enhancing patient management efficiency.
- Increasing collaborations and agreements among key players in revenue cycle management segment are boosting market growth.
Sample Request Link: https://www.imarcgroup.com/healthcare-bpo-market/requestsample
Market Growth Factors
The healthcare BPO market is propelled by the growing emphasis on enhancing patient safety and health. Healthcare BPOs help reduce the workload on staff by managing non-core activities, enabling better focus on patient care. For instance, in 2022, hospital admissions in the United States exceeded 33.7 million, and the global inpatient care market is projected to reach US$2.37 Trillion by 2024. Additionally, healthcare infrastructure expansion, such as India planning around 2,500 new hospitals by 2024, is driving increased adoption of healthcare BPO services.
Revenue cycle management (RCM) is increasingly critical for maintaining financial stability in healthcare systems. RCM tracks financial transactions from patient appointments to final payments, ensuring high-quality care delivery while stabilizing finances. Strategic acquisitions, like CPSI's acquisition of Healthcare Resource Group Inc. in March 2022, bolster service offerings and market position. The growing use of RCM solutions to streamline billing, payment, and electronic health record functions is a key catalyst for market growth.
The integration of artificial intelligence (AI) in healthcare BPO is enhancing operational efficiency. AI supports workflow automation, representative assistance, and data administration, providing predictive insights. The global AI industry was valued at nearly US$60 Billion in 2021, with forecasts predicting growth to US$422.37 Billion by 2028. AI-powered communication tools, such as chatbots and IVR systems, improve healthcare interactions and billing processes. A significant majority of health centers (75%) amplified disease control capabilities, while 90% reported reduced staff exhaustion due to AI adoption. These advantages position AI-driven solutions as a major growth factor for the healthcare BPO market.
Market Segmentation
Breakup by Payer Service:
- Human Resource Management
- Claims Management: Claims management is the largest segment, offering compensation, minimizing expenses, simplifying claims processing, recording claims data, and reducing provider and customer time. It also prevents theft and manages complaints while maintaining client satisfaction.
- Customer Relationship Management
- Operational and Administrative Management
- Accident Management
- Provider Management
- Genuine
Startup by Provider Service:
- Patient Enrollment and Strategic Planning
- Patient Care Service
- Revenue Cycle Management systems: Dominates the provider service segment, tracking financial dealings from initial appointment to final payment, assisting in billing, payment processing, and electronic health record. Major players focus on collaborations to strengthen market position.
Breakup by Pharmaceutical Service:
- Manufacturing Services: Outsourcing medication manufacturing, including drug development processes and regulatory support to expedite drug approvals.
- Research and Development Services: Activities aimed at discovering and delivering new drugs, devices, and therapies.
- Non-clinical Services: Covers supply chain management, logistics, sales and marketing services, including forecasting, performance reporting, analytics, research, and pharmaceutical marketing.
Regional Insights
North America, including the United States and Canada, is the largest market for healthcare BPO. The region features a rapidly expanding healthcare system encompassing pharmaceutical companies, medical equipment manufacturers, and care facilities. This sector depends on specialized professionals managing these operations, significantly driving market growth. Government initiatives, such as the US Department of HHS awarding nearly US$55 Million in February 2022 to enhance virtual care access for underserved populations, further stimulate the market.
Recent Developments & News
- April 2024: ChrysCapital, India's largest private equity firm, exploring selling GeBBS Healthcare Solutions, a Los Angeles-based healthcare BPO company, for US$1 Billion.
- December 2023: Everise secured funding from global investment firm Warburg Pincus and approaching a US$1 Billion valuation, highlighting strong prospects in global healthcare services.
- August 2023: McKesson and Genpact extend their collaboration to improve efficiency and automation in McKesson's finance operations.
Key Players
- Accenture PLC
- Cognizant
- GeBBS Copyright
- Genpact
- International Business Machines Corporation
- Invensis Technologies Pvt Ltd
- IQVIA Inc.
- NTT DATA, Inc.
- Omega Healthcare Management Services
- WNS (Holdings) Ltd.
If you require any specific information that is not covered currently within the scope of the report, we will provide the same as a part of the customization.
Request for customization: https://www.imarcgroup.com/request?type=report&id=5135&flag=E
About Us
IMARC Group is a global management consulting firm that helps the world's most ambitious changemakers to create a lasting impact. The company provides a comprehensive suite of market entry and expansion services. IMARC offerings include thorough market assessment, considerations studies, company incorporation assistance, factory setup support, regulatory approvals and licensing navigation, branding, marketing and sales strategies, competitive landscape and benchmarking analyses, pricing and cost research, and procurement research.
Contact Us
IMARC Group
134 N 4th St. Brooklyn, NY 11249, USA
Email: sales@imarcgroup.com
Tel No: (D) +91 120 433 0800
United States: +1-201971-6302
