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NEW QUESTION 21
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers
NEW QUESTION 22
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
NEW QUESTION 23
Which two configuration steps are required before quick actions can be used in Macros?
NEW QUESTION 24
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.
How can this be achieved?
NEW QUESTION 25
......
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NEW QUESTION 21
What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers
- A. Periodic maintenance windows
- B. System software restore after an outage
- C. Highly available telecom solution
- D. Server hardware infrastructure rebuilds
NEW QUESTION 22
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
- A. Schedule adherence
- B. Number of calls offered
- C. Quality monitoring score
- D. Agent utilization
NEW QUESTION 23
Which two configuration steps are required before quick actions can be used in Macros?
- A. Global Actions needs on the publisher layout.
- B. The specific quick action must be added to the case Feed.
- C. Quick Actions must be enabled in the org.
- D. The specific quick action must be added to the case record Type.
NEW QUESTION 24
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.
How can this be achieved?
- A. Custom Visual force page
- B. Customer view of case tab
- C. Customrelated list
- D. Custom report
NEW QUESTION 25
......