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NEW QUESTION 44
Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?
NEW QUESTION 45
A company wants to publish knowledge articles to its customer community. The articles should be organized for easy navigation by community members.
What should a consultant recommend?
NEW QUESTION 46
Universal Containers wants to provide its resellers a secure portal where they can manage their customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?
NEW QUESTION 47
......
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NEW QUESTION 44
Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?
- A. Create an FAQ article type and enable the submit articles feature on the case close page layout.
- B. Create an FAQ article type and configure the enable suggested articles option in support settings.
- C. Define a data category called FAQ and assign category visibility to users in the contact centre role.
- D. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.
NEW QUESTION 45
A company wants to publish knowledge articles to its customer community. The articles should be organized for easy navigation by community members.
What should a consultant recommend?
- A. Define a custom field to identify the subject.
- B. Define data categories with custom visibility.
- C. Define article types with public sharing settings.
- D. Define topics for each knowledge article.
NEW QUESTION 46
Universal Containers wants to provide its resellers a secure portal where they can manage their customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?
- A. Employee Community
- B. Customer Community
- C. Reseller Community
- D. Partner Community
NEW QUESTION 47
......