2023 500-442 Certificate Exam | Exam 500-442 Preparation & Test Administering Cisco Contact Center Enterprise Score Report

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NEW QUESTION 30
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
  • A. Configuration Manager
  • B. Active Directory
  • C. CCE Admin page
  • D. Domain Manager
Answer: C

NEW QUESTION 31
How can the Extension Mobility feature be described?
  • A. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
  • B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
  • C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
  • D. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
Answer: C
Explanation:
Explanation

NEW QUESTION 32
Which two types of scripts can be created with the Script Editor? (Choose two.)
  • A. Tenant Scripts
  • B. Administrative Scripts
  • C. Routing Scripts
  • D. Call Studio Scripts
  • E. Call Flow and Call Control Scripts
Answer: B,D

NEW QUESTION 33
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
  • A. Report Definition Designer
  • B. Security Configuration Designer
  • C. Report Designer
  • D. Dashboard Administrator
  • E. Security Administrator
Answer: A,E

NEW QUESTION 34
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
  • A. call abandon rate
  • B. average queue time
  • C. customer expectations
  • D. customer satisfaction
  • E. cost
  • F. productivity
Answer: A,C

NEW QUESTION 35
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