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NEW QUESTION 27
You are an Omnichannel supervisor for a company.
The company wants to deploy an Omnichannel Insights dashboard.
You need to set up and monitor KPIs.
In which section is each KPI located? To answer, drag the appropriate sections to the correct KPIs. Each section may be used once, more than once, of not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
MB-230-d8ddb3e1fb22cd12b153fe512bc24e9f.jpg

Answer:
Explanation:
MB-230-11caa70db57c16df4c7a6f2ab050e5ea.jpg

Reference:

NEW QUESTION 28
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the support@contoso.com email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure conditions for record creation.
Does the solution meet the goal?
  • A. Yes
  • B. No
Answer: A
Explanation:
Reference:

NEW QUESTION 29
You are implementing Omnichannel for Customer Service for a hospital.
Each customer service agent has a chat capacity of 200.
The implementation requirements are as follows:
Each agent can take no more than two chats at a time.
A new conversation must auto assign to an available agent.
You need to select the conversation options to meet the requirements.
Which options should you configure?
MB-230-3a6fde9a63c232eb41842846b0fc061b.jpg

Answer:
Explanation:
MB-230-5d72ace86dc639bfc1d06b2d19a4c433.jpg

Reference:

NEW QUESTION 30
You plan to deploy Unified Service Desk (USD).
You need to install all USD components and verify the installation.
Which three actions should you perform? Each correct answer presents part of the solution.
  • A. Install the USD client on a development computer.
  • B. Deploy USD packages to the Microsoft Dynamics 365 instance.
  • C. Run the USD client and connect to the Microsoft Dynamics 365.
  • D. Install computer telephony integration (CTI) adapters.
  • E. In the USD application, configure client diagnostic logging.
Answer: A,B,C

NEW QUESTION 31
You are a Dynamics 365 for Customer Service administrator. You enable full-text, relevance, and category search.
You need to use the knowledge base search control to locate knowledge base articles that contain each of the following words anywhere in an article, regardless of which product an article refers to:
* Elevator
* Motor
* Sizing
How should you configure the search? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
MB-230-72b1d499712bd2b6a6acd6f31ae58532.jpg

Answer:
Explanation:
MB-230-95f60c8aa1cc907d9445990939261ea7.jpg

Explanation
MB-230-2f15577c5176fc6023d7fbced8457aef.jpg

References:

NEW QUESTION 32
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