Veeam and ServiceNow Team Up to Strengthen Data Resilience Across Enterprise Workflows

In a strategic move to enhance corporate cybersecurity and operational continuity, Veeam and ServiceNow announced a data resilience partnership that integrates core data protection capabilities directly into ServiceNow workflows via the new Veeam App for ServiceNow. This collaboration enables organizations to orchestrate and manage backup, recovery, and compliance processes from within the ServiceNow AI Platform, providing seamless automation and real-time insights without switching systems.

What the Veeam App for ServiceNow Delivers​

The Veeam App for ServiceNow creates a secure and intelligent bridge between an organization's Veeam infrastructure and its IT Service Management (ITSM) environment. With bi-directional integration and policy-driven orchestration, the app allows ServiceNow users to:

• Monitor and automate Veeam-powered data protection tasks - manage backup, recovery, and related operations without leaving the ServiceNow console.
• Synchronize status and events in real time - maintain accurate visibility across systems with unified status updates and workflows.
• Achieve full auditability and compliance reporting - automatically generate compliance documentation, audit trails and regulatory reports.

By enabling policy-based automation, the partnership helps reduce manual effort, speed incident response, and ensure that data protection workflows follow consistent governance and reporting standards.

Why This Matters for Businesses​

Data resilience, the ability to protect, recover and maintain critical data operations under adverse conditions is now a priority for many organizations across highly regulated industries. The combined solution from Veeam and ServiceNow addresses this by:

• Simplifying operations: Instead of managing data protection and ITSM on separate platforms, enterprises can unify these functions within ServiceNow, streamlining workflows and reducing administrative overhead.
• Boosting business continuity: Automated incident creation tied to backup and recovery accelerates response times and minimizes downtime.
• Enhancing visibility: Organizations gain richer context and intelligence by enriching ServiceNow records with detailed Veeam protection data improving decision-making and operational oversight.

This partnership is especially valuable for sectors such as manufacturing, healthcare, finance and pharmaceuticals, where strict compliance and rapid recovery are essential to business success.

Leadership Perspectives on the Collaboration​

According to John Jester, Chief Revenue Officer at Veeam, data resilience means ensuring data is protected so that business operations can continue uninterrupted and integrating Veeam's capabilities into ServiceNow workflows simplifies this protection for modern enterprises.

From ServiceNow's side, Alix Douglas, Group Vice President of Partner Solutions, noted that the integration empowers customers with powerful new tools to protect and automate data resilience, reflecting a shared vision for solving complex operational challenges and enabling organizations to thrive in dynamic digital environments.

What This Partnership Enables Going Forward​

The Veeam–ServiceNow partnership strengthens the foundation for resilient enterprise IT operations by combining:

• Integrated automation: reducing manual input and accelerating recovery workflows.
• Policy-driven data protection: enabling consistent, auditable compliance practices.
• Unified incident and backup management: bridging ITSM with data resilience for seamless operations.

By embedding advanced data protection orchestration directly within ServiceNow's AI-powered workflows, the collaboration helps organizations ensure that critical data remains secure, recoverable and compliant even in the face of growing cyber threats and operational complexity.

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