My name is Sahil and I work with KR Webmaster. Some of my clients are small shops and clinics who have never had anyone look after their website, so I try to be patient. I skip the technical words and show them what is wrong in simple steps. A slow site, a missing page, a hacked login. Then we fix it together and I tell them what to watch for next time. I also help with basic on-page SEO when they want more inquiries.